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Lowongan Social Media Customer Service Shopee April 2020

Lowongan Social Media Customer Service Shopee April 2020

Shopee adalah No. 1 Tempat Belanja Online se-Indonesia. Shopee merupakan sebuah platform yang dirancang khusus untuk menyuguhkan pengalaman berbelanja online yang mudah, aman dan cepat dengan sistem pembayaran dan dukungan logistik yang kuat.

Baca Juga

Shopee memiliki tujuan untuk terus berkembang menjadi e-commerce pilihan utama di Indonesia. Shopee memiliki beragam pilihan kategori produk, mulai dari Elektronik, Perlengkapan Rumah, Kesehatan, Kecantikan, Ibu & Bayi, Fashion hingga Perlengkapan Olahraga.

Shopee, anak perusahaan Sea Group, pertama kali diluncurkan pada tahun 2015 secara serentak di 7 negara, yakni Singapura, Malaysia, Thailand, Taiwan, Indonesia, Vietnam dan Filipina. Sea Group memiliki misi untuk meningkatkan kualitas kehidupan para konsumen dan pengusaha kecil menjadi lebih baik dengan teknologi. Sea Group terdaftar di NYSE (Bursa Efek New York) di bawah simbol SE.

Baca Juga

Lowongan Social Media Customer Service Shopee April 2020

Job Description

  • Respond to comments and messages made on our social channels in a timely, friendly, and professional manner to enhance our members’ knowledge of Shopee and create a positive experience for them
  • Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and personal engagement
  • Recommend solutions to complex or escalated situations through research and critical thinking
  • Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
  • Strive to exceed volume and quality goals

Minimum Qualifications

  • Min. Diploma degree from any major
  • Min 1 year experience as CS or worked at customer-centric industry, preferably with experience providing customer support via social media and/or chat
  • Strong computer and typing skills, very comfortable with web-based applications and navigation between tools
  • Exceptional written communication skills with keen attention to detail and creativity
  • Entrepreneurial spirit with ability to manage workload efficiently
  • Willing and eager to support other channels as needed (e.g., email, chat, phone)
  • Willing to work in Shifting hours and day because we provide 24/7 solution
  • Willing to work in contract-based for 3 months
  • Available to join ASAP

APPLY https://docs.google.com/forms/d/e/1FAIpQLSeZFFmK29duNrPjH7wCpWShPV0C-om_WK2VCz4wqiG-xvhFEg/viewform

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